Hotel guest questionnaire Did you stay in a luxurious hotel

Hotel guest questionnaire
Did you stay in a luxurious hotel (4/5 stars) in the past 12 months?
? Yes
? No
If you answered no, the questionnaire for you it’s over. If you answered yes you’ll be able to begin the questionnaire.
Part I- Demographic Characteristics
1. How old are you? ___________
2. In which country do you reside? ___________
Part II
1. What was the last 4/ 5 star hotel where you stayed in the last 12 months? (Name of the hotel and location please) ________________________________
2. Why did you choose this hotel?
? Technological amenities
? Services and facilities
? Price/Quality
? Location
? Website review
? Others__________________
3. What was the main reason of your tour in your last stayed in a luxurious hotel?
? Business
? Holiday
? Business and holiday
? Others __________________
4. Importance and satisfaction with technologies according your last upscale hotel stay.
Please rate the technologies below according an importance scale from 1 to 7.
1 means not important at all; 7 means very important to have a good experience.
Please answer with a circle Not Important
Very Important

In- room Technologies:

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Cable/satellite TV
LCD Television
Video gaming on demand
CD/DVD Player
Movie on demand
Alarm Clock
Mini Bar
Air Conditioning
IHome: with iPod hub & radio
Wireless Internet
Fixed &portable telephones
In-Room Electronic Safe
Voice Mail
TV-Speakers /Music in WC
In-Mirror TV on the bathroom
Hair dryer
Coffee/Tea making facilities
Net center 24 hours
Wi-Fi access in public areas

5. Are you happy with the technologies that you found in your last 4/5 star hotel stay?
? Yes
? No

6. Do you feel that available technologies in your last 4/5 star hotel had a positive impact on your experience?
? Yes, but I’d wish to modification a number of them by new technologies to own a better/different expertise.
? Yes, however I’d wish to add new technologies to own a better/different expertise.
? Yes, the obtainable technologies were enough to provide me better expertise and I’d not modification or add anything.
? No, I would like new technologies, a lot of advanced; the obtainable ones not had a positive impact on my experience.
? Not at all, the obtainable technologies had a negative impact on my expertise, they were terribly superannuated.

7. If you have all the following choices available to do the Check-in, which one would do you choose?
? Front desk
? Self -service Check-in Kiosks
? Smartphone Application
? Other______________

8. If you have all the following choices available to do the Check-out, which one would do you choose?
? Front desk
? Self- service Check-out Kiosks
? Smartphone application
? Check-out system through TV
? Other___________________________
9. If you have all the following choices available to control the room (air conditioning, heating systems, music, tv, lighting, curtains and lighting,) which one would do you prefer?
? Tablet or iPad
? Smartphone application
? TV Remote Control
? Other_______________________

10. If you have all the following choices available to order room service or to make a restaurant reservation, which one would do you like better?
? Hotel Room Phone
? Tablet or iPad
? Smartphone application
? Other ______________________

11. Please order the following technologies according your priority. (1) Is the most important for you and (8) is the least important.
? Wi-fi (Free -High Speed Internet)
? Tablet or iPad in the guest room
? Xbox with kinect sensor
? In-room check-out system via TV
? Interative TV
? Mirror or table touch screen
? Interactive walls
? Cell phone as Key

12. The availability of new guest room technologies impacts my decision in choosing a hotel.
Strongly Disagree Strongly Agree
1 2 3 4 5 6 7

13. I am willing to pay extra for a guest room which has the latest technologies.
Strongly Disagree Strongly Agree
1 2 3 4 5 6 7

14. Are you looking for a different experience in terms of your stay?
? Yes
? No

x

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